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Support Services Coordinator

2 months ago

Springdale, Arkansas, United States Arkansas Support Network Full time
Job Overview

Position: Solutions and Opportunities Supports Coordinator

Employment Type: Full-time

Salary Range: $45,000 - $52,000 annually

Role Summary: We are in search of a dedicated Solutions and Opportunities Supports Coordinator who will play a crucial role in enhancing the satisfaction of individuals utilizing our support services across the organization. This position is vital in promoting positive transformations and creating a nurturing atmosphere that prioritizes the well-being and contentment of those receiving assistance. Your efforts will be focused on cultivating a proactive culture that emphasizes effective problem-solving, conflict resolution, and ongoing enhancement within our organization.

Benefits:

  • 401(K) matching contributions.
  • Life Insurance coverage.
  • Comprehensive Health, Dental, and Vision insurance.
  • Generous paid time off.
  • Health savings account options.
  • Retirement planning assistance.

Key Responsibilities:

  • Collaborate in the development and execution of strategic initiatives for the Solutions & Opportunities Support (SOS) department, with an emphasis on elevating the satisfaction levels of individuals receiving support.
  • Implement a standardized approach for resolving conflicts and concerns across the agency, ensuring it includes active listening, empathy, and de-escalation strategies to promote constructive discussions.
  • Provide support to all Community Living Service (CLS) teams by promoting techniques that enhance active listening and conflict resolution.
  • Ensure a responsive, ethical, and effective strategy to meet the urgent needs of individuals and families in our care.
  • Monitor service quality and identify areas for enhancement.
  • Review and analyze reports regarding the quality and efficiency of the support services provided.
  • Collaborate with the SOS director to track the Objective Key Response (OKR) and Key Performance Index (KPI) metrics for the SOS department.

Qualifications:

  • A minimum of 3 years of verifiable experience in a director-level management role.
  • High school diploma or equivalent; a Bachelor's degree is preferred but not mandatory.
  • Strong communication skills, problem-solving capabilities, empathy, active listening, conflict resolution expertise, and proficiency in teamwork and collaboration.

About Us: We are a licensed provider of disability services in Arkansas, collaborating with various government entities, nonprofit organizations, healthcare facilities, educational institutions, and local businesses to deliver effective and least restrictive support options for individuals with disabilities in their chosen environments.