Service Coordinator

3 weeks ago

Springdale, Arkansas, United States Elizabeth Richardson Center Inc Full time
Job Description

Job Summary:

The Service Coordinator is responsible for overseeing the daily activities and duties of the center, assisting in managing the staff, and effectively communicating with staff, clients, families, and other service providers. They collaborate with case managers and staff to ensure clients receive the best possible services in meeting their needs and goals in a positive and nurturing environment.

Supervisory Responsibility:

  • Assist the Program Director in the recruitment, onboarding, training, development, and performance management of staff.
  • Assist the Program Director in formulating a weekly curriculum.
  • Ensure staff-to-client ratio is compliant with State regulations.

Key Responsibilities:

  • Responsible for checking phone messages and computer for T-logs.
  • Responsible for entering daily attendance into DeTASO morning and afternoon.
  • Responsible for monitoring staff and ensuring curriculum is taught.
  • Responsible for ensuring staff are appropriately engaging with clients.
  • Create monthly charts of client goal progress and distribute to the care coordination team.
  • Responsible for monthly supplies inventory and ordering.
  • Responsible for conducting and documentation of building safety drills.
  • Communicate with families, caregivers, co-workers, supervisors, and clients.
  • Document any necessary information about individual clients in Therap.
  • Communicate with care coordination team about any issues that need addressing.
  • Ensure Aspire staff are conducting daily duties while providing active treatment for all clients.
  • Assist Aspire clients with medications.
  • Provide direct personal care to adults with developmental disabilities.
  • Assist with personal hygiene, ambulation, and transfers.
  • Train and/or assist clients in activities of daily living to include: feeding, toileting, cleaning self, cleaning environment, etc.
  • Ensure clients' rights and safety as required, including those of the Elizabeth Richardson Center, Inc., policies & procedures, and State & Federal guidelines.

Qualifications:

  • Knowledgeable of HIPPA regulations.
  • Ability to communicate effectively with consumers, clients, and staff.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write detailed reports and correspondences.
  • Ability to understand and operate computer systems.

Work Environment:

  • The work environment is consistent with a typical classroom/learning setting.
  • May occasionally experience moderate noise levels.

Physical Demands:

  • This position requires sitting, standing, walking, lifting, carrying, reaching, pushing, pulling, talking to people, planning work activities for clients, and working on a team.
  • Must be able to lift 50 pounds on occasion.

Travel:

Less than 10% of local travel expected for this position.

Required Education and Experience:

  • Minimum level of education required – High School Diploma, GED, or equivalent work experience.
  • Minimum years of experience required – Two (2) years related experience.
  • Proficiency in Microsoft Office Suite required.

Preferred Education and Experience:

  • Preferred level of education required – Bachelor's degree in a related field. OR an LPN or RN license.
  • Preferred years of experience required – Three or more years of related experience.
  • Preferred knowledge of programs and services for individuals with disabilities.
  • Preferred experience working with nonprofit organizations.
  • Previous work with state licensures and related annual audits a plus.

Additional Eligibility Qualifications:

  • Must pass an extensive background check.
  • Must comply with drug testing requirements.
  • Reliable transportation is required.
  • If you are a van driver for ERC, you must have a valid Arkansas driver's license, meet safe driver's requirements, and be 25 years of age.
  • Required and/or Preferred Certificates for this job – Preferred Certified Nursing Assistant (C.N.A.).
  • Licensure requirements – Must meet minimum licensure annual training requirements.

Other Duties:

As required to fulfill the ERC mission.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities and activities, and may change at any time with or without notice.

The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. I further understand;

  • It is my responsibility to forward requests for reasonable accommodation in writing to the Human Resources Department.
  • It is my responsibility to notify Human Resources of any health condition that would impact the performance of essential position functions and/or any communicable disease or illness that has been contracted which would endanger staff or consumers during the normal course of performing essential position functions.

AAP/EEO STATEMENT:

The Elizabeth Richardson Center (ERC) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit discrimination based on sex, race, creed, color, religion, age, national origin, marital status, citizenship status, sexual orientation, gender identity, disability, ancestry, family status, medical condition, family care leave, genetic predisposition or status as a covered veteran and other protected characteristic under applicable law.

ERC embraces the concepts of a diverse workforce, and applies this to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.

ERC will take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities

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