Customer Service Team Leader
2 weeks ago
Department: South Dakota Board of Regents
Overview:
Are you ready to leverage your leadership and customer service expertise? The South Dakota Board of Regents is seeking a Customer Service Team Leader to oversee a dedicated team of customer service representatives and enhance the overall performance across multiple service locations.
Key Responsibilities:
In collaboration with management, the Customer Service Team Leader will ensure the delivery of exceptional customer service across all service points. This role involves:
- Efficiently managing staffing and operational needs.
- Training and mentoring customer service representatives.
- Enhancing the customer experience through direct engagement and support.
- Monitoring and improving service quality and team performance.
Required Knowledge, Skills & Abilities:
Knowledge of:
- Retail financial management, including profit and inventory oversight.
- Software applications (e.g., Microsoft Outlook, Excel, Point of Sale systems).
- Basic mathematical operations.
- Effective supervisory techniques.
- Best practices in customer service.
Skills & Abilities:
- Strong communication skills for presenting information to various stakeholders.
- Problem-solving capabilities to address customer concerns.
- Experience in training and developing team members.
- Ability to delegate tasks and manage projects efficiently.
- Public speaking and leading discussions.
Preferred Qualifications:
A minimum of two years in a similar supervisory role within a retail or service environment is preferred. Familiarity with Point of Sale (POS) systems is advantageous.
Additional Information:
This position offers a comprehensive benefits package, including health coverage, life insurance, retirement plans, and generous leave policies.
Application Process:
Interested candidates are encouraged to apply through the designated online employment portal.
Equal Opportunity Statement:
The South Dakota Board of Regents is committed to promoting access and opportunities for all individuals and is particularly interested in candidates who can contribute to this mission.
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