Customer Service Team Leader

2 weeks ago


Brookings, South Dakota, United States South Dakota Board of Regents Full time
Position Title: Customer Service Team Leader

Department: South Dakota Board of Regents

Overview:

Are you ready to leverage your leadership and customer service expertise? The South Dakota Board of Regents is seeking a Customer Service Team Leader to oversee a dedicated team of customer service representatives and enhance the overall performance across multiple service locations.


Key Responsibilities:

In collaboration with management, the Customer Service Team Leader will ensure the delivery of exceptional customer service across all service points. This role involves:

  • Efficiently managing staffing and operational needs.
  • Training and mentoring customer service representatives.
  • Enhancing the customer experience through direct engagement and support.
  • Monitoring and improving service quality and team performance.

Required Knowledge, Skills & Abilities:

Knowledge of:

  • Retail financial management, including profit and inventory oversight.
  • Software applications (e.g., Microsoft Outlook, Excel, Point of Sale systems).
  • Basic mathematical operations.
  • Effective supervisory techniques.
  • Best practices in customer service.

Skills & Abilities:

  • Strong communication skills for presenting information to various stakeholders.
  • Problem-solving capabilities to address customer concerns.
  • Experience in training and developing team members.
  • Ability to delegate tasks and manage projects efficiently.
  • Public speaking and leading discussions.

Preferred Qualifications:

A minimum of two years in a similar supervisory role within a retail or service environment is preferred. Familiarity with Point of Sale (POS) systems is advantageous.


Additional Information:

This position offers a comprehensive benefits package, including health coverage, life insurance, retirement plans, and generous leave policies.


Application Process:

Interested candidates are encouraged to apply through the designated online employment portal.


Equal Opportunity Statement:

The South Dakota Board of Regents is committed to promoting access and opportunities for all individuals and is particularly interested in candidates who can contribute to this mission.



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