Backstage Hospitality Coordinator

2 weeks ago

Cambridge, Massachusetts, United States Live Nation Full time

Position Overview:
WHO ARE WE?

Live Nation Entertainment stands as the premier entity in live entertainment, encompassing renowned global leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

As the foremost authority in event ticketing, Ticketmaster facilitates the sale of over 500 million tickets each year, serving more than 12,000 clients across the globe.

Live Nation Concerts leads the industry in live entertainment, promoting upwards of 40,000 shows and over 100 festivals annually for nearly 4,000 artists in more than 40 countries.

These enterprises empower Live Nation Media & Sponsorship to forge strategic music marketing initiatives that connect over 1,000 brands with the 98 million fans attending Live Nation events each year.

For further insights, visit our website.

Live Nation's Concerts Division is the birthplace of tours, where artists flourish, and fans revel in the thrill of live music.

With a vibrant work culture and numerous opportunities, we offer perks such as complimentary concert tickets, dog-friendly workplaces, and progressive benefits including student loan reimbursement and adoption/fertility support.

We aim to cultivate a sense of belonging and support your career and personal aspirations.

Live music is our shared passion, and there has never been a better moment to join Live Nation.
WHO ARE YOU?
Enthusiastic and driven. Innovative, resourceful, and committed. At Live Nation Entertainment, we value these traits, so if this resonates with you, please continue reading.

ROLE DESCRIPTION
Title:
Backstage Hospitality Coordinator / Part-Time Seasonal

The Backstage Hospitality Coordinator plays a pivotal role in enhancing the service experience for artists and touring staff at our venues.

The degree to which we acknowledge our team members for exceptional service directly influences their care for our Artists, touring personnel, and each other.


KEY RESPONSIBILITIES
Live Nation is on the lookout for a Backstage Hospitality Coordinator for our venue. This position will report directly to venue management.

The Backstage Hospitality Coordinator will be tasked with implementing various Live Nation and venue-specific programs designed to support local production and touring staff.

This role will ensure that backstage expectations and division-wide objectives are met while upholding our commitment to artists and crew.

This position is centered around hospitality, ensuring an outstanding experience for touring personnel backstage. This is a seasonal, hourly role, with scheduled hours varying based on business needs, potentially reaching up to 40 hours per week or more during peak periods.
Responsibilities Include:
- Upholding backstage hospitality standards and division-wide objectives.
- Pre-Season: Compiling inventory lists of items such as towels, toiletries, and venue-branded merchandise that require ordering, and submitting to venue management.
- Laundering existing towels, organizing supplies, and overseeing supply locations. Preparing a seasonal schedule with suggestions for food trucks and activities for venue management approval.
- Creating a high-quality backstage environment that is inviting and accommodating for all.
- Ensuring cleanliness and readiness of all areas, fostering a warm atmosphere.


- Collaborating with Production and venue management to coordinate local backstage catering, ensuring that artist requirements are met and culinary experiences exceed expectations.

- Assisting venue management with logistical preparations.
- Where feasible, managing laundry tasks including washing, drying, and folding towels. Regularly checking dressing rooms to maintain tidiness.


- Demonstrating care by engaging in the venue's sustainability initiatives, which may involve resource conservation and waste prevention efforts, as well as educating artists about our practices.

- Researching best practices and collaborating with venue management to enhance engagement and satisfaction among artists and crew.
- Conducting pre and post-show walkthroughs with checklists to ensure all backstage areas are prepared.
- Creating memorable, hospitality-focused moments at every event, including special celebrations.

QUALIFICATIONS
- Ability to maintain composure around high-profile artists and guests in a dynamic and often loud environment.
- Exceptional attention to detail is essential.
- Strong organizational, time management, and multitasking abilities.
- Passion for delivering genuine hospitality to all backstage.
- Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
- Positive attitude, excellent communication skills, and ability to engage with others.
- Strong problem-solving skills with a history of creative solutions.
- Capability to work independently and collaboratively within a team.
- Ability to follow detailed instructions and accept constructive feedback.
- Preferred experience: 1+ years in backstage, production, or hospitality roles; 2-3 years in a similar position; 1-2 years in a leadership capacity.
- Natural inclination to assist others and a commitment to service.
- Role involves continuous physical activity, including walking, climbing stairs, and lifting equipment.
- Must be able to lift 30 lbs. using proper techniques.
- Preferred educational background: Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or a related field.
- Public speaking or meeting facilitation skills are advantageous.

EQUAL EMPLOYMENT OPPORTUNITY
We are dedicated to our people and prioritize diversity and inclusion. You will work in an inclusive environment where you are encouraged to bring your authentic self to work. We strive to help you balance your professional and personal life.

As a growing organization, we support your professional and personal development, offering new experiences and learning opportunities from talented colleagues.

We value talent and encourage applications from individuals regardless of gender, race, sexual orientation, religion, age, disability status, or caregiving responsibilities.

Live Nation is committed to equal employment opportunities for all applicants, irrespective of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical conditions, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, and expression, sexual orientation, or any other legally protected basis.

We will consider qualified applicants with criminal histories in accordance with applicable laws.

Live Nation also provides reasonable accommodations for qualified individuals with disabilities and will engage in an interactive process to determine effective accommodations when requested.

We are also committed to providing reasonable religious accommodations on a case-by-case basis.


HIRING PRACTICES

This job description is intended to convey the general nature and level of work performed by employees in this role. It is not exhaustive and does not encompass all duties, responsibilities, and qualifications required.

Live Nation's recruitment policies aim to identify the most qualified candidates efficiently.

Live Nation may utilize various recruitment methods, including internal promotions, employee referrals, external advertising, job fairs, and college recruiting.

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