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Front Desk Representative

2 months ago

Forest Park, Georgia, United States Midas Hospitality Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Residence Inn hotel in Clayton, MO. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room assignments, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Guest Services: Greet and register guests, assign rooms, and provide directions and information about hotel services and local attractions.
  • Front Desk Operations: Manage front desk operations, including handling guest complaints, resolving issues, and maintaining accurate records of room availability and guest accounts.
  • Communication: Respond to guest inquiries, resolve issues, and provide excellent customer service to ensure a positive guest experience.
  • Team Collaboration: Work closely with other hotel staff to ensure seamless communication and coordination of guest services.

Requirements:

  • Previous Experience: Previous experience as a front desk representative or in a customer service role is preferred.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle guest complaints and resolve issues in a professional and courteous manner.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with guests, colleagues, and management.

About Us:

Midas Hospitality is a leading hospitality company that operates over 40 hotels in 14 states. We are committed to providing exceptional service to our guests and creating a positive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.