Front Desk Representative

2 weeks ago


Villa Park Illinois, United States Hilton Garden Inn Oakbrook Terrace Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Oakbrook Terrace. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Perform other duties as assigned to ensure the smooth operation of the front desk
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic arithmetic skills and ability to handle cash and credit transactions
What We Offer:
  • A competitive hourly rate of $16
  • A flexible schedule with AM-Mid-PM shifts and weekend availability
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan and employee assistance program


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