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Patient Service Representative

2 months ago

Baltimore Maryland, United States Mercy Medical Center Full time
{"title": "Patient Service Representative", "content": "Job Summary

The Patient Service Representative plays a vital role in the daily operations of the nursing station, ensuring the efficient flow of patients, visitors, and staff. This position requires strong communication and organizational skills, with a focus on providing exceptional customer service and maintaining a positive work environment.

Key Responsibilities
  • Coordinate daily operations of the nursing station
  • Maintain continuous awareness of unit operations and potential issues
  • Provide direct clerical and administrative support to the patient care department
  • Collaborate with other departments to maintain smooth operation of the unit
  • Proactively demonstrate appropriate customer service and hospitality practices
Requirements
  • High School Diploma or GED
  • 1-2 years experience in a healthcare setting
  • Strong computer skills and technical aptitude
  • Ability to read, write, and speak English in an understandable manner
  • Flexibility, personal integrity, and ability to work effectively as a team
Preferred Qualifications
  • 3-5 years experience in a related field or specialty practice
  • Certificate of completion of medical terminology course
  • Ability to type a minimum of 40 wpm
", "lang_code": "en-US"}