Shift Manager
2 weeks ago
Shift Lead
Duties and Responsibilities
- Assume leadership of a shift to ensure a smooth operation and high-quality service to customers.
- Perform a thorough walk-through of the store to guarantee it is clean, well-stocked, and ready for business.
- Supervise and collaborate with team members to maintain excellent guest service, product quality, food safety, and sanitation guidelines.
- Manage cash handling and ensure funds are securely stored.
- Adhere to labor laws, including schedules and breaks, to maintain a fair and healthy work environment.
- Complete opening and closing duties, as well as any necessary checklists.
- Precisely complete shift and daily paperwork using the POS system.
- Ensure adequate prepped product is available for the shift and address any shortages promptly.
- Respond to emergencies, customer complaints, equipment issues, product shortages, and team member concerns according to company standards and procedures.
- Communicate any shift-related issues to the immediate supervisor.
- Provide training and development opportunities to team members on assigned shifts, as directed by the immediate supervisor.
- Travel to the bank to make deposits, collect change, and deposit slips as needed.
- In the absence of the Store Manager, supervise and operate the store independently for extended periods, maintaining high standards and company policies.
Qualifications/Requirements
- A team-oriented individual with high energy, a positive attitude, and exceptional customer service skills.
- Punctuality and adherence to an assigned work schedule are essential.
- Ability to follow and understand the importance of procedures is crucial.
- Frequent standing and walking are required, along with reaching with hands and arms.
- Occasional bending, stooping, kneeling, or crouching may be necessary.
- Cleaning duties, such as wiping tables and equipment, sweeping, and mopping, are required.
- Lifting and/or moving up to 50 pounds may be necessary.
- Prior experience in a similar role is highly desirable.
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