Shift Leader

4 weeks ago

Los Angeles, California, United States McDonald's Full time
Job Title: Shift Leader - Restaurant Operations

McDonald's is seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for supporting the General Manager and Assistant Manager in running a profitable restaurant and ensuring that the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness (QSC) during your shift.

The Shift Leader will report to the General Manager and support the Assistant Manager and General Manager in leading a team of crew members. You will serve as a partner to the Assistant Manager and General Manager in achieving business objectives by offering ideas that may remove any barriers to success.

Responsibilities include:

  • Executing administrative tasks delegated to you, such as inventories, schedules, and ordering.
  • Providing leadership to crew members and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers.
  • Performing a variety of tasks, including planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare them to run a great shift.

Requirements include:

  • Being a role model for the standards and behaviors consistent with McDonald's Company Policies and company culture.
  • Showing respect for others and being sensitive to cultural and generational differences.
  • Creating a positive and welcoming environment for all restaurant employees and guests.
  • Motivating team members to do their best by providing positive feedback, encouragement, and making them feel part of the team.
  • Communicating difficult or sensitive issues at work to the General Manager, Assistant Manager, or Supervisor in a timely manner.
  • Supporting the General Manager and Assistant Manager in the training of all employees.
  • Supporting the General Manager and Assistant Manager in addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts during your shift.
  • Consistently following the Company's tools, resources, and processes to prevent work-related injuries and customer accidents.
  • Ensuring breaks are given to employees according to policy.
  • Maintaining composure within stressful and fast-paced environments.
  • Handling pressure and uncertainty with ease.
  • Having a can-do attitude, sense of optimism, ownership, and commitment towards meeting targets.
  • Embracing change and focusing on how we can make things happen instead of why we can't.

Qualifications include:

  • Being physically able to lift up to 20 pounds and stand for long periods of time.
  • Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation.
  • Having a can-do attitude and the ability to take initiative on projects.
  • Ability or desire to learn to do administrative tasks such as schedules, ordering, inventory, etc.
  • Having schedule flexibility to include availability to work all three dayparts (morning, afternoon, night) and work on weekends.
  • Full-time employment as determined by the needs of the restaurant.
  • Serve Safe Certified - will provide training.
  • At least 18 years old with a valid driver's license or reliable transportation.
  • Willing to relocate to other restaurants in the organization if there is a business need or career growth opportunity.

Additional Information:

Along with competitive pay, a Shift Manager at a McDonald's Corporate-owned restaurant is eligible for incredible benefits including:

  • Hourly rate $22-$24.
  • Medical, dental, and vision coverage.
  • 401k with matching contributions.
  • Unpaid Leaves of Absence.
  • Paid sick time - in accordance with City or State ordinance.
  • Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language.
  • Discount programs.
  • Free meals/meal discounts.

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description.

People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA.

I understand that this franchisee is a separate company and a separate employer from McDonald's USA.

Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant.

I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling.

By applying for a job at a franchisee-operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application.

I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee.

I understand that I need to contact the franchise organization for information about its privacy practices.

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