Hotel Shift Lead

4 weeks ago

Los Angeles, California, United States JWCH Institute Full time
Job Description

Job Summary:

The Shift Lead is responsible for overseeing the daily operations of the JWCH DTLA Hotel Interim Housing Program during their assigned shift. This role involves supervising/leading staff, ensuring a safe and supportive environment for residents, and addressing any issues that arise during the shift.

Key Responsibilities:

  1. Supervise and support staff during assigned shifts, ensuring all tasks are completed efficiently and effectively.
  2. Address any staff or resident issues promptly and escalate to the Program Manager as needed.
  3. Provide facility oversight during assigned shifts.
  4. Coordinate with medical staff, maintaining good communication and partnership to ensure appropriate medical care and response to patient needs.
  5. Coordinate with Case Managers to ensure the schedule of Life Skills groups and activities to facilitate the rehabilitation and behavioral health of all patients.
  6. Ensure appropriate and consistent documentation as required during assigned shifts.
  7. Support ongoing quality assurance and improvement activities.
  8. Ensure a welcoming and supportive environment for all residents.
  9. Address resident concerns and needs, providing appropriate resources and referrals.
  10. Facilitate conflict resolution among residents and staff.
  11. Conduct regular safety checks and respond to any emergencies or incidents.
  12. Adhere to and enforce all safety and security protocols.
  13. Maintain accurate records and documentation, including incident reports and shift logs.
  14. Assist with scheduling and staffing needs.
  15. Coordinate and oversee daily activities and services provided to residents.
  16. Ensure the cleanliness and maintenance of the facility.
  17. Collaborate with the Program Manager to implement and improve program policies and procedures.
  18. Facilitate effective communication among staff, residents, and management.
  19. Conduct shift briefings and ensure proper handover between shifts.
  20. Promote a culture of respect, inclusivity, and continuous improvement.
  21. Perform other tasks as assigned.

Requirements:

  1. High School Diploma or GED required; Associate's or Bachelor's degree in a related field preferred.
  2. Minimum of 2 years of experience in a supervisory role, preferably in a housing or social services setting.
  3. Experience working with individuals experiencing homelessness or other vulnerable populations is preferred.
  4. Strong leadership and team-building skills.
  5. Excellent communication and interpersonal skills.
  6. Ability to handle difficult situations with empathy and professionalism.
  7. Strong organizational and time-management skills.
  8. Proficiency in Microsoft Office and other relevant software.
  9. Ability to work flexible hours, including evenings, weekends, and holidays.
  10. Current and valid California ID.
  11. Current BLS card from the American Heart Association.
  12. Demonstrated understanding of the impact of trauma on behavioral and medical conditions.
  13. Bilingual (English/Spanish) ability a plus.

JWCH Institute, Inc. offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long term disability plans, life insurance policies, employee parking and more.

JWCH Institute, Inc. + Wesley Health Centers is an Equal Opportunity Employer.

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