Self-Sufficiency Specialist I/II

7 days ago

Madison, Wisconsin, United States Commonwealth of Virginia Full time
Job Summary

This position is responsible for determining eligibility for various social services government assistance programs and assessing employability of clients to aid in their effort to achieve self-sufficiency.

Key Responsibilities
  • Makes assessments of customer needs and develops employment plans, utilizing job search, work experience, education and training.
  • Establishes and monitors self-sufficiency goals through information and assessment of customer background.
  • Interviews persons for assistance, obtains necessary information;
  • Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
  • Determines eligibility for assistance and benefit levels using automated systems and manual methods;
  • Evaluates employability status of clients and explores potential sources of income;
  • Explains client responsibilities, rights and program availability;
  • Refers clients to service worker as the result of overall assessment of situation.
Requirements
  • High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.
  • Skill in operating a personal computer and the associated office and agency software.
  • Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Working Conditions

Staff members are expected to be available for emergency shelter duty in the event of emergency or natural disaster.

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