Customer Service Manager

4 weeks ago

South Farmingdale, New York, United States Precipart Full time

Precipart is seeking a Customer Accounts Manager to oversee customer purchase orders through delivery process.

This role involves managing customer accounts in terms of orders, quotations, demand planning, contracted inventory oversight, and impact on customer satisfaction measurement.

The Customer Accounts Manager will provide operational oversight and mentoring to the Customer Accounts Coordinators and Specialists.

We are looking for someone who is dedicated to enhancing customer satisfaction, building strong customer relationships, and enjoys offering professional expertise to support a less experienced colleague.

Key Responsibilities:

  • Oversee customer schedules and monitor our commitment dates against customer requirements
  • Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)
  • Process customer purchase orders, inquiries, and/or customer issues related to orders
  • Process purchase orders and/or manufacturing orders for outsourced products
  • Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand
  • Gather and communicate, externally and internally, information pertaining to changes to existing orders
  • Track order activity and communicate any potential delivery problems
  • Update internal systems and customer portals in accordance with changes
  • Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution
  • Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders
  • Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard
  • Run customer specific reports and share data with customers
  • Provide pricing, inventory availability and production schedule information to customers
  • Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.
  • Perform project work as assigned
  • Monitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases.
  • Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, logistics, production planning, and inventory management
  • Project future demand beyond supplied forecast
  • Manage multiple large, complex programs
  • Oversee management/training of program coordinators and program specialists as needed
  • Program management responsibilities for new product introductions
  • Perform other duties as assigned
  • Responsible for conforming with the company's quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.
  • Mentor key department staff to promote development for the purpose of individual's personal growth, improved decision making and potential succession planning identification in support of company objectives and group goals.

Requirements:

  • A minimum of 6 years related work experience in the manufacturing industry
  • Proficient in MS Excel, Word, Outlook
  • Proven customer focused ability and relationship building experience
  • Must possess strong analytical and forecasting skills
  • Excellent communication skills
  • Able to meet aggressive deadlines
  • Adapt to changing priorities
  • Excellent organizational and multitasking ability
  • Assertiveness and confidence
  • Able to make decisions that will impact customers
  • Goal-driven with ability to work under pressure
  • Good problem-solving skills
  • Experience with ERP/CRM programs
  • Experience in mentoring, coaching and training junior team members
  • Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude

Preferred Qualifications:

  • Bachelor's degree

What We Offer:

  • Base salary plus incentive program
  • Paid time off (TOB, holidays, parental leave)
  • Medical, dental, vision insurance
  • Flexible Spending Account
  • Health Savings Plan
  • Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans
  • 401k Profit sharing plan
  • Tuition Reimbursement
  • Employee Referral Bonus
  • National Employee Assistance Program
  • 529 College Savings Program
  • Professional development and training
  • Brand new, modern workspace and manufacturing facilities
  • Company events and outings, from Employee Appreciation Day to professional sports games
  • Stable organization with opportunities for future growth within the company

About Precipart Group:

Precipart engineers, designs and manufactures high precision custom solutions for the world's leading companies in the Medical, Aerospace and Industrial markets.

We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more.

With offices in Switzerland, the U.S. and U.K, we are here to help you "engineer possible".

  • Customer Service Liaison

    5 days ago

    South Farmingdale, New York, United States Express Employment Professionals Full time

    Job OpportunityAre you looking for a challenging role in customer service where you can utilize your communication skills to resolve customer issues and build strong relationships? Express Employment Professionals is seeking a Customer Service Representative to join our team.Key Responsibilities:Respond to customer inquiries via email and phone in a...

  • Customer Service Manager

    4 weeks ago

    Farmingdale, New York, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring seamless customer experiences.Key ResponsibilitiesAssess customer...

  • Customer Service and Self Storage Operations Manager

    4 weeks ago

    Farmingdale, New York, United States Public Storage Full time

    Job Summary: We are seeking a highly motivated and customer-focused Property Manager to join our team at Public Storage. As a Property Manager, you will be responsible for managing the day-to-day operations of our self-storage facilities, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Manage the overall performance of...

  • Loss Prevention Customer Service Associate II

    4 weeks ago

    South Farmingdale, New York, United States T.J. Maxx Full time

    Protect Our Customers and Our AssetsAs a Loss Prevention Associate at T.J. Maxx, you will provide exceptional customer service while maintaining a safe and secure shopping environment. Your primary responsibility will be to engage customers, provide support, and create a positive shopping experience. You will also be responsible for observing proper checkout...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States Anthony Sposito - State Farm Agent Full time

    Job DescriptionAre you looking for a career in customer service? Do you enjoy working with the public? If so, consider joining our team as a Customer Service Representative at Anthony Sposito - State Farm Agent.As a Customer Service Representative, you will be responsible for establishing customer relationships and following up with customers as needed. You...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States Randstad Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and...

  • Customer Service Representative

    1 month ago

    Farmingdale, New York, United States Randstad Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at Randstad. As a key member of our Call Center Team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Handle customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States First Class Marketing Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at First Class Marketing.This role involves providing exceptional customer service, handling customer complaints and escalations, and completing sales using our current POS system.The ideal candidate will have excellent communication skills, a positive attitude, and...

  • Customer Service Ambassador

    3 weeks ago

    Farmingdale, New York, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for greeting and thanking our customers, while also preventing loss at the store entrances. Your duties will include verifying purchases, assisting with returned items, and maintaining a safe and...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we're looking for a Customer Experience Representative to present a positive first impression of our establishment's friendliness, excellent service, and high standards.You will be responsible for carrying natural conversations with customers without sounding scripted or intrusive. We're searching for qualified customer service...

  • Insurance Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States State Farm Insurance Full time

    Job Summary: As a State Farm Insurance Account Associate, you will be responsible for providing exceptional customer service by assisting customers with their insurance needs, processing policy changes, and handling incoming calls and emails regarding policy inquiries and claims.Key Responsibilities:Assist customers with their insurance needs by providing...

  • Customer Service Representative

    4 weeks ago

    Farmingdale, New York, United States Ulta Beauty Full time

    Ulta Beauty Job DescriptionJob Summary: As a Lead Cashier at Ulta Beauty, you will be responsible for providing exceptional customer service and leading a team of sales associates.Key Responsibilities:Promptly acknowledge and warmly greet each guest entering the store.Complete select register open and close functions.Courteously handle sales, refunds and...

  • Customer Service Representative

    1 month ago

    Farmingdale, New Jersey, United States CSI Group Full time

    Job OverviewCsi Group is a rapidly expanding, family-owned CPA firm with a strong presence in New Jersey, New York, and Florida. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key ResponsibilitiesRespond to high-volume incoming calls and provide exceptional customer service, addressing...

  • Automotive Service Advisor

    4 weeks ago

    South Farmingdale, New York, United States Pro Motive Full time

    Job Summary:We are seeking an experienced Automotive Service Advisor to join our team at our Truck and Car shop in Farmingdale, NY. As a Service Advisor, you will be responsible for providing exceptional customer service, managing service orders, and working closely with our team of technicians and advisors.Responsibilities:• Provide exceptional customer...

  • Loss Prevention Customer Service Associate II

    4 weeks ago

    Farmingdale, New York, United States T.J. Maxx Full time

    Job Summary:As a Loss Prevention Associate at T.J. Maxx, you will provide exceptional customer service while maintaining a secure shopping environment. Your primary responsibilities will include engaging customers, observing checkout procedures, and providing a positive shopping experience.Key Responsibilities:Provide courteous and knowledgeable service to...

  • Pharmacy Operations Manager

    4 weeks ago

    South Farmingdale, New York, United States Walgreens Full time

    Job Summary:As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires a strong leader who can motivate and direct a team of pharmacy technicians to achieve excellent customer service and operational...

  • Produce Department Manager

    4 weeks ago

    South Farmingdale, New York, United States Restaurant Depot Full time

    Produce Supervisor Job DescriptionAt Restaurant Depot, we're looking for a skilled Produce Supervisor to join our team. As a key member of our produce department, you'll be responsible for:Supervising and training our aisle-person/stockers to ensure they're meeting our high standards of customer service and product quality.Ensuring that our produce...

  • Aviation Services Representative

    4 weeks ago

    South Farmingdale, New York, United States Atlantic Aviation Full time

    Job SummaryAtlantic Aviation is seeking a highly skilled Passenger Services Agent to join our team at FRG in Farmingdale, NY. As a Passenger Services Agent, you will be the first point of contact for our clients, providing exceptional customer service and support.Key ResponsibilitiesProvide professional service and assistance to customersMake hotel and...

  • Warehouse Manager Assistant

    3 weeks ago

    South Farmingdale, New York, United States Restaurant Depot Full time

    Job Summary:As Assistant Receiving Manager at Restaurant Depot, you will be responsible for ensuring the accurate processing of all incoming and outgoing merchandise in the receiving area. This role requires strong leadership and communication skills to guide power equipment operators and maintain a safe working environment. Key Responsibilities:Verify the...