Medical Administrative Assistant

2 weeks ago

Wilmington, Delaware, United States MedNorth Health Center Full time

MedNorth Health Center is seeking a dedicated and organized Medical Administrative Assistant to join our dynamic team. In this role, you will play a vital part in ensuring the smooth operation of our multi-cultural medical/dental clinic.

As a Medical Administrative Assistant, your responsibilities will encompass a wide range of administrative tasks, including patient scheduling, appointment management, insurance verification, and handling phone calls. You will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience.

Responsibilities:
  • Greet and assist patients in a courteous and professional manner.
  • Manage patient appointments, including scheduling, rescheduling, and cancellations.
  • Verify insurance coverage and process patient payments.
  • Answer phone calls, respond to inquiries, and provide information about services.
  • Maintain accurate patient records and documentation.
  • Assist with administrative tasks such as filing, photocopying, and data entry.
Qualifications:
  • High school diploma or equivalent required.
  • Previous experience in a medical office setting preferred.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational and time management abilities.
  • Ability to work independently and as part of a team.
Skills:
  • Medical Terminology
  • Electronic Health Records (EHR) Systems
  • Insurance Billing and Coding
  • Patient Scheduling Software
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear; use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.
  • The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).
Work Environment:

MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.

This job is a Bloodborne Pathogens risk category I position.

General Expectations:
  • The employee is expected to attend work on a daily basis and to be at work on time.
  • The employee is expected to be a team player.
  • The employee is expected to report absences in accordance with personnel policies and procedures.
  • The employees' work is expected to be accurate, neat, and thorough, and completed on time.
  • The employee is expected to have a positive attitude, be cooperative, and considerate of others.
  • The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given.
  • The employee is expected to dress and act in a professional manner and adhere to all safety standards.
  • The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff.
  • The employee is expected to maintain confidentiality.

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