Field Services Technician I

3 weeks ago

Boston, Massachusetts, United States DAS Health Full time

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America.

For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We are seeking a highly skilled and proactive Field Services Technician I to join our team in Boston, MA.

The ideal candidate will have a strong background in IT and experience in providing on-site technical support to users efficiently and accurately.

Responsibilities will include:

  • Providing proactive onsite and remote technical support to users
  • Working and managing assigned tickets until resolved and acquiring help to resolve if needed
  • Standardizing systems, processes, and tools to drive automation and facilitate rapid return to service
  • Adhering to change management and documentation policies and procedures
  • Creating and updating existing documentation in IT Glue with necessary client asset information
  • Supporting client onboardings and implementations
  • Working with 3rd party vendors and vendor applications
  • Traveling to/from customer sites
  • Performing site assessments, inventories, discovery, and installations
  • Maintaining and providing basic troubleshooting for backups and maintenance tickets
  • Assisting Service Desk with call queue and/or service tickets as required

Requirements include:

  • Associates or Bachelor's degree in IT-related field preferred
  • Minimum of 1-3 years of experience in a Field Services or IT support position
  • A+ and Network+ Certifications are preferred
  • Ability to travel to client sites as needed
  • Basic Networking Knowledge
  • Basic Proficiency in Windows Server and other Cloud Based Server Environments (Azure, AWS, and WVD)
  • Basic working knowledge of Microsoft 365 Email and Office Products
  • Basic working knowledge of Microsoft Windows, MacOS, and Linux
  • Ability to work as a proactive team member in a remote office setting
  • Ability to convey technical information to non-technical staff
  • Ability to work nights/weekends/after hours as needed

We offer a competitive salary and benefits package, as well as opportunities for continued education and professional growth.

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

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