Field Services Technician I

4 weeks ago


Boston, Massachusetts, United States DAS Health Full time
Job Summary

DAS Health is seeking a skilled Field Services Technician I to provide on-site technical support to a healthcare client in Boston, MA. As a key member of our team, you will be responsible for resolving technical issues efficiently and accurately, maintaining Service Boards, and adhering to change management and documentation policies.

Key Responsibilities

* Provide proactive onsite and remote technical support to users
* Resolve tickets within required Service Level Agreements
* Work and manage assigned tickets until resolved, acquiring help if needed
* Standardize systems, processes, and tools to drive automation and facilitate rapid return to service
* Adhere to change management and documentation policies and procedures

Requirements

* High School diploma or GED equivalent required
* Associates or Bachelor's degree in IT-related field preferred
* Minimum of 1-3 years of experience in a Field Services or IT support position
* A+ and Network+ Certifications are preferred

What We Offer

* Competitive pay with discretionary bonus opportunities
* Flexible Time Off
* Continued Education Reimbursements
* Company Paid Health Benefits for employees and family
* 401k with Employer Match

About DAS Health

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals, and healthcare systems across North America. We are committed to bridging the gap between regulatory compliance, business goals, and personal service, empowering our clients to deliver more patient-centric care, protect their earnings, and increase profitability.

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