Patient Access Center Representative

2 days ago

Katy, Texas, United States Houston Methodist Full time
Job Title: Patient Access Center Representative

At Houston Methodist, we are seeking a highly skilled and detail-oriented Patient Access Center Representative to join our team. As a key member of our Central Scheduling team, you will play a critical role in ensuring that patients receive timely and accurate scheduling and registration services.

Key Responsibilities:
  • Assure that patients referred between employed and aligned physicians are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment.
  • Provide excellent customer service when communicating with patients, physicians, and other stakeholders.
  • Utilize critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes.
  • Triages calls for the Patient Access Center as appropriate to other areas as received on a daily basis.
  • Enroll patients on the Patient Portal and provide PIN numbers, complying with HIPAA regulations.
Requirements:
  • High School diploma or equivalent education.
  • Three years of experience in a healthcare setting, call center, or customer service operations.
  • Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred.
Preferred Qualifications:
  • CMA - Certified Medical Assistant or LVN - Licensed Vocational Nurse.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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