Senior Patient Access Center Representative

3 weeks ago


Katy, Texas, United States Houston Methodist Full time
Job Summary

We are seeking a highly skilled and experienced Senior Patient Access Center Representative to join our team at Houston Methodist. As a key member of our Patient Access Center, you will be responsible for ensuring that patients referred between employed and aligned physicians are scheduled for services in their assigned location and are financially cleared prior to their scheduled appointment.

Key Responsibilities
  • Utilize independent judgment and healthcare knowledge to adjust clinic and physicians' schedules and accommodate special requests from internal and external customers.
  • Work with the physician templates and clinical protocols directly as indicated by management and physicians on an as needed basis.
  • Serve as a liaison for agents, clinic staff, and leadership, interacting with all levels of staff and management, physicians, patients, and families to obtain information and properly schedule and register services.
  • Provide excellent customer service when communicating with patients, physicians, and families, ensuring a positive and personalized experience.
  • Assist with new referral processing, including E-fax and email referrals, and ensure timely scheduling and registration of patients.
  • Collaborate with the revenue cycle team and other departments to ensure accurate and timely financial clearance of patients.
Requirements
  • High school diploma or equivalent education required; associate's degree preferred.
  • Five years of experience in a healthcare setting or call center operations required.
  • Clinical knowledge and experience with a strong understanding of medical terminology preferred.
What We Offer

As a Senior Patient Access Center Representative at Houston Methodist, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a team of dedicated professionals to provide exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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