Patient Access Coordinator
2 weeks ago
We are seeking a highly skilled Patient Access Representative to join our team at Medix. As a Patient Access Representative, you will be responsible for managing patient access, obtaining and verifying patient information, and providing exceptional customer service to patients and healthcare staff.
Key Responsibilities:
- Utilize computerized scheduling, registration, and verification systems to manage patient access.
- Obtain and verify patient information to meet clinical and financial requirements.
- Triage and redirect calls for the Patient Access Center, adhering to provided scripts and guidelines.
- Provide patients with the necessary information to prepare for their appointments.
- Maintain and meet performance standards such as handling calls within a 6-minute range and adhering to break and shift schedules.
- Handle inbound and outbound calls with a focus on quality over quantity.
- Support patients and healthcare staff with professional communication and problem-solving skills.
Requirements:
- 3+ years of experience in healthcare customer service.
- Strong knowledge of medical terminology.
- Contact center experience, particularly in healthcare.
- Ability to communicate effectively with patients over the phone.
- EMR system experience.
- High School Diploma or GED.
Work Environment:
- Monday to Friday, 8 AM to 5 PM, onsite.
Compensation:
- $18-$19/hour.
Location:
- Fully onsite in Katy, Texas.
At Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
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