ISP Customer Service Representative

5 days ago

Huntsville, Alabama, United States TEKsystems Full time
Job Description

As a Customer Service Representative at TEKsystems, you will be responsible for providing world-class customer support to our ISP partners in a 24x7x365 environment. You will answer inbound calls, chats, and emails in a professional manner, adhering to company and departmental policies.

Key Responsibilities:

  • Assist customers with billing questions, bill payment, service sign up, and the promotion and upsell of service offerings.
  • Communicate with customers via phone, chat, email, and other means of communication in an efficient, friendly, courteous, and helpful manner.
  • Access information from multiple sources using various computer applications.
  • Analyze and resolve issues according to specific client requirements.
  • Work in a fast-paced call center setting.
  • Accurately document details of support with proper information.
  • Follow standard policy and procedure for performing specific services.
  • Provide clear and effective communication, building a positive rapport with different types of customers over the phone.
  • Create relationships by partnering and collaborating with peers, supervisors, and higher-level service center personnel to answer more complex customer questions.
  • Follow-up and educate customers on all inquiries that were not immediately resolved.
  • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.

Requirements:

  • Excellent phone etiquette skills.
  • Fast computer skills to maneuver through many systems at once.
  • Ability to digitally multitask with multiple screens, multiple tools, and tabs.
  • Tech savvy.
  • Ability to talk, type, and listen at the same time.
  • Experience with account questions, billing questions, processing orders, assisting with signing up services, and online billing.

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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