Customer Service Representative

3 weeks ago


Huntsville, Alabama, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers. Your primary responsibilities will include assisting customers with U-Haul products and services, using smartphone-based U-Scan technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers. You will also be responsible for cleaning and inspecting equipment on the lot, answering questions and educating customers regarding products and services, and preparing rental invoices and accepting equipment returned from rental. Additionally, you will install hitches and trailer wiring, fill propane, and drive a forklift. If you're a people person who loves helping others, we encourage you to apply for this exciting opportunity.

Why Work at U-Haul?

We offer a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program. If you're looking for a rewarding career with a company that values its employees, we invite you to apply for this position.

Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane.
  • Drive a forklift.
  • Participate in ongoing continuous U-Haul education through U-Haul University.


Requirements:

  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.


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