Insurance Customer Service Representative

3 weeks ago


Huntsville, Alabama, United States State Farm Insurance Full time
About State Farm Insurance

State Farm Insurance is a leading provider of insurance solutions, dedicated to helping individuals and families protect their assets and build a more secure future.

Job Opportunity

We are currently seeking an experienced Insurance Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their insurance needs, and resolving any issues that may arise.

Job Responsibilities
  • Customer Service

Provide accurate and timely information to customers regarding their insurance policies, including coverage details, claims procedures, and billing inquiries.

Policy Administration

Process policy changes and updates, ensuring that customer information is up to date and accurate.

Customer Communication

Handle incoming calls and emails from customers, responding to their inquiries and resolving any issues in a professional and efficient manner.

Team Collaboration

Work collaboratively with team members to resolve customer issues and ensure customer satisfaction.

Record Maintenance

Maintain accurate and up-to-date customer records, ensuring that all information is securely stored and easily accessible.

Requirements and Qualifications
  • Education and Experience

A high school diploma or equivalent is required, and prior experience in customer service or a related field is preferred.

Skills and Abilities

Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.

Technical Skills

Proficiency in using computer software and systems, including insurance policy administration systems.

Benefits and Compensation

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Why Join Our Team?

We are a dynamic and growing company, dedicated to helping individuals and families protect their assets and build a more secure future. As a member of our team, you will have the opportunity to develop your skills and knowledge, work with a talented and supportive team, and make a real difference in the lives of our customers.

Hiring immediately. Apply now to join our team and start your career in insurance customer service today



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