Service Department Director

4 weeks ago


Springfield, Illinois, United States Rush Enterprises Full time
Job Summary:

The Service Department Director at Rush Enterprises is responsible for directing an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Key Responsibilities:

Prepare and administer an annual operating budget for the service department.
Monitor and control the performance of the department using appropriate reporting and tracking systems.
Monitor technicians' daily productivity reports and corresponding payroll records.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Prepare pricing guides and maintenance menus for frequent labor operations.
Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
Maintain reporting systems required by general management and corporate personnel.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude, and integrity.

Requirements:

High school diploma.
Two years service department experience in a commercial dealership environment.
Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.

Pay Rate:

USD $45,000.00/Hr. - USD $60,000.00/Hr.

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