Customer Service Coordinator
2 days ago
We are seeking a highly skilled and organized Customer Service Representative to join our team at Tolin Mechanical Systems. As a key member of our service operations team, you will be responsible for coordinating service technicians to perform scheduled maintenance and repairs, ensuring customer commitments are met in a timely manner.
Key Responsibilities:- Coordinate daily service schedules for technicians to ensure timely completion of maintenance and repairs
- Interact with customers, service managers, and other stakeholders to meet customer needs and resolve issues
- Quoting repair work to customers and following up on procedures
- Working with the accounts receivable department to manage customer status
- Providing support with warranty issues
- Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience
- Computer literate and technology savvy
- Proficient in Microsoft Suite
- Excellent verbal and written communication skills
- Excellent customer service phone skills
- Ability to understand technical terminology and mechanical processes
- Average starting rate: $19.00-$21.00/hr
- Medical, dental, and vision plan
- Life insurance
- Long-term disability
- Flexible spending accounts
- 401K plan
- Profit sharing based on company performance
- Tuition reimbursement
- Company cell phone (after 90 days)
- Paid holidays
- PTO
- Professional training and development
Tolin Mechanical Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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