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Scheduling Customer Service Coordinator

2 months ago

Denver, Colorado, United States National Jewish Health Full time
Scheduling Customer Service Representative

The Scheduling Customer Service Representative plays a vital role in ensuring seamless communication between patients and clinical staff at National Jewish Health. This position is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services.

Key Responsibilities:
  • Respond to patient inquiries and schedule appointments in a timely and efficient manner
  • Maintain effective communication with clinical staff to ensure accurate and up-to-date scheduling information
  • Provide exceptional customer service to patients and families, addressing their concerns and needs in a professional and empathetic manner
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills