Customer Service Representative

3 weeks ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Entry-Level Customer Service Agent

Job Summary:

MCI Careers is seeking a highly motivated and customer-focused Entry-Level Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and chats. If you have a passion for delivering top-notch customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Document customer interactions and update customer records
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer:
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling and work-life balance
  • Recognition and rewards for outstanding performance

Why Join MCI Careers?

MCI Careers is a dynamic and growing company that values its employees and provides opportunities for career advancement and professional growth. We offer a comprehensive training program, flexible scheduling, and a competitive hourly rate. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.

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