Customer Service Representative

2 weeks ago


Alpharetta GA USA, United States The Hartford Full time
About the Role

We're seeking a skilled Customer Care Representative to join our team at The Hartford. As a key member of our group benefits team, you'll play a vital role in providing exceptional customer service to our clients.

Responsibilities
  • Initiate claims and provide top-notch customer service to our clients.
  • Promote digital self-service capabilities to enhance the customer experience.
  • Utilize multiple computer applications to accurately document claim information.
Requirements
  • Demonstrated background in customer service, call center, insurance, retail, or a related field.
  • Ability to work in a fast-paced complex environment while navigating multiple programs.
  • Problem-solving and critical thinking skills with strong attention to detail.
  • Excellent communication skills with the ability to empathize with customers and colleagues.
What We Offer
  • 5 weeks of paid training and ongoing coaching and development.
  • Opportunity for growth and career advancement.
  • Competitive base pay of $22 per hour.
  • Comprehensive benefits package, including medical, dental, vision, life, and disability insurance.
  • 25 days paid time off in the first full year of service and paid holidays.
  • Tuition reimbursement and student loan paydown program.
  • 401K plan.
About The Hartford

We believe in empowering individuals and businesses to achieve their goals. Our commitment to education and volunteerism reflects our values and dedication to making a positive impact.



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