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Customer Service Representative

2 months ago

Alpharetta, United States CorDx Full time

CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling inbound customer requests.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
  • Issue Resolution: Address and resolve customer complaints, problems, or concerns efficiently and effectively, ensuring a positive outcome.
  • Product Knowledge: Maintain a thorough understanding of the companys products or services to provide accurate information to customers.
  • Documentation: Keep accurate records of customer interactions, including details of inquiries, complaints, and resolutions in the CRM system.
  • Feedback: Collect and relay customer feedback to the relevant departments to help improve products, services, and processes.
  • Team Collaboration: Work closely with other departments such as Sales, Marketing, and Operations to ensure customer needs are met.

Requirements

  • High school diploma or equivalent preferred
  • 1+ years in a call-center, telemarketing, or customer service role
  • Working knowledge of Microsoft Office applications

Benefits

  • Health Care Plan (Medical)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation & Public Holidays)