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Medical Center Operations Coordinator

2 months ago

Tampa, Florida, United States Palm Medical Centers Full time
Job Overview

Position Summary: The Administrator plays a crucial role in overseeing the daily operations of the medical center, ensuring efficient management of personnel and resources.

Key Responsibilities:

  • Supervises medical center staff, ensuring optimal staffing levels and performance evaluations.
  • Conducts employee counseling and disciplinary actions as necessary, while monitoring productivity.
  • Assists in the formulation and revision of policy and procedure manuals.
  • Manages daily cash reconciliation, deposits, and ensures the security of petty cash.
  • Compiles and submits monthly statistical reports to upper management for all services and departments.
  • Supports the development of departmental goals and metrics to achieve timely and effective outcomes.
  • Recommends procurement of supplies and equipment necessary for efficient operations.
  • Participates in on-call rotation as required.
  • Analyzes departmental productivity and assists in improvement initiatives.
  • Evaluates data related to physician productivity and member services.
  • Collaborates with the Marketing Department to enhance membership retention strategies.
  • Addresses and resolves member complaints and grievances effectively.
  • Ensures timely issuance of referrals.
  • Maintains compliance with regulatory requirements through updated documentation of licenses and training.
  • Communicates daily operational issues with the Administrator.
  • Schedules and leads staff meetings to ensure alignment and communication.
  • Strives to maintain high levels of customer satisfaction among all members.

Supervisory Duties:

  • Oversees the daily activities of the medical office staff.
  • May assist in the disciplinary process and termination of employees in line with company policies.

Required Skills and Qualifications:

  • Strong knowledge of office management practices.
  • Exceptional verbal and written communication abilities.
  • Outstanding interpersonal and customer service skills.
  • Strong organizational skills with a keen attention to detail.
  • Effective time management skills with a proven track record of meeting deadlines.
  • Proficient in Microsoft Office Suite or similar software.

Minimum Educational Requirements:

High school diploma or equivalent is required; an Associate's degree in office administration or a related field is preferred but not mandatory. A minimum of three years of administrative and clerical experience in healthcare settings is essential.

MA Certification and relevant work experience are advantageous.

Physical Demands:

  • Ability to sit for extended periods while working on a computer.
  • Must be capable of lifting up to 15 pounds occasionally.

Job Type: Full-time
Remote Work: No

Compensation: Based on experience

Benefits Include:

  • 401(k)
  • Dental and Health Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Work Schedule:

  • 8-hour shifts

Education:

  • Associate degree (Preferred)

Experience:

  • Microsoft Office: 5 years (Preferred)
  • Medical management: 5 years (Required)
  • Customer service: 10 years (Required)
  • Healthcare management: 1 year (Required)

Palm Medical Centers is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.