Student Success Coach

7 days ago


Albuquerque, New Mexico, United States California Institute of Arts & Technology Full time
Job Overview

We are seeking a highly motivated and experienced Student Success Coach to join our team at California Institute of Applied Technology. As a Student Success Coach, you will play a crucial role in supporting students throughout their academic journey, ensuring they achieve their goals and succeed in their programs.

About the Role

The successful candidate will be responsible for providing personalized support to students, helping them navigate challenges and overcome obstacles. You will work collaboratively with instructors and other departments to provide guidance and resources to students, promoting student satisfaction and retention.

Key Responsibilities:
  • Provide proactive coaching and mentoring to students to improve their academic performance and overall well-being.
  • Resolve student inquiries and concerns via various channels, including phone, email, and online support platforms.
  • Meet or exceed weekly outreach targets to build strong relationships with assigned students.
  • Monitor student attendance and grades, providing timely support to at-risk students.
  • Collaborate with instructors to request course extensions, tutoring, and certification exam support for students.
  • Purchase and distribute industry certification practice exams and vouchers, tracking results and providing encouragement to students.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree (preferred) and a minimum of 1 year of experience working in an academic advising position in higher education.
  • Strong communication, interpersonal, and organizational skills.
  • The ability to resolve conflicts with difficult students or situations with confidence, maturity, and tact.
  • Self-motivation, a strong work ethic, and a commitment to quality, quantity, and timeliness of results.
Benefits

This is a remote work opportunity with flexible hours and a competitive salary range of $24-$27 per hour (DOE). The successful candidate will have the opportunity to work in a dynamic environment with a dedicated team of professionals who share a passion for education and student success.

About Us

CAL ARTS TECH is a leading institution of higher education, committed to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives. We value integrity, excellence, customer service, teamwork, and mutual respect, and we strive to embody these values in all aspects of our work.



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