Call Center Supervisor
5 days ago
We are seeking an experienced Call Center Supervisor to lead our team of answering service operators. As a Call Center Supervisor, you will be responsible for ensuring the smooth operation of our call center, providing coaching and training to operators, and monitoring quality control.
About the Role- Lead a team of answering service operators to achieve exceptional customer service standards
- Coach and train operators to improve performance and increase productivity
- Monitor quality control to ensure compliance with company standards
- Collaborate with management to develop and implement strategies to improve customer satisfaction and retention
- Manage call escalations and provide support to operators during busy periods
- Bachelor's degree in a related field or equivalent experience
- Minimum 2 years of supervisory experience in a call center environment
- Exceptional communication and leadership skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Ability to coach and train employees to improve performance
This is a remote position that requires working from home with occasional travel to our Albuquerque office. The successful candidate must reside within a 50-mile radius of Albuquerque, NM.
Benefits- Competitive salary: $55,000 - $65,000 per year
- Health insurance (after 60 days probationary period)
- Dental Insurance (after 60 days probationary period)
- Vision Insurance (after 60 days probationary period)
- Paid time off
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