Sales Operations Coordinator

3 days ago

Mansfield, Massachusetts, United States Samsonite Full time
Sales Operations Coordinator

About the Role

The Sales Operations Coordinator will play a crucial role in supporting sales, merchandising, and supply chain initiatives at Samsonite. This position will collaborate with cross-functional teams to ensure seamless product fulfillment and customer performance. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in Excel, PowerPoint, and specific retailer systems.

Key Responsibilities

• Foster routine interaction and provide customer service support to top retailers (Macy's, Kohl's, Costco, Walmart, Sam's Club, and JCP) and personnel
• Collaborate with customers to analyze data and better drive retail and wholesale sales
• Maintain weekly customized reporting to analyze performance and communicate findings to internal and external customers
• Maintain a clear understanding of the competitive landscape through market evaluations, research, store checks, photos, and pricing
• Manage major account portal administration and support, including but not limited to new item set-up
• Manage product sample process (ex: sample shipments to and from events and photoshoots)
• Collaborate cross-functionally on a variety of tasks to support the overall Sales and Marketing team and build strong working relationships with key internal departments
• Assist in generating product placement and diversification through category management and sell-through analysis
• Prepare business analysis for sales presentations and attend sales meetings
• Create and develop presentations for account meetings
• Ensure sample distribution and appropriate merchandising with sample tags, quote sheets, and system updates
• Communicate a point of view on customer product needs
• Help resolve customer issues, inquiries, and/or complaints

Forecast and Supply Chain

• Report and analyze retail sell-through and the supply chain to properly forecast at the sku level
• Monitor and maintain order flow
• Maintain price lists to ensure proper order flow pricing execution

Qualifications

• Bachelor's degree
• 1+ years of experience with national chains / Consumer Product Goods
• Detail oriented & analytical mindset
• Strong presentation and communication skills
• Proficiency in Excel, PowerPoint, Word, and specific retailer systems

About Us

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

About the Team

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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