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Salesforce CRM Specialist
3 months ago
UNM Information Technologies is seeking a skilled CRM Administrator to enhance the effectiveness of our student engagement initiatives through the management of our Salesforce platform.
Role Summary
The CRM Administrator will oversee the daily operations and support of the Salesforce CRM system. This role involves configuring, customizing, and maintaining the platform to ensure data accuracy and improve user satisfaction. The administrator will collaborate with various teams and external vendors to address specific requirements within the shared Salesforce environment.
Key Responsibilities:
- Develop system configurations tailored to meet organizational goals.
- Manage user permissions, profiles, and roles to maintain secure access to data.
- Implement data governance and retention strategies.
- Create and optimize workflow and automation processes to enhance operational efficiency.
- Design and maintain reports and dashboards for real-time data insights.
- Ensure compliance with security protocols and data sharing policies.
- Provide training and support to users on Salesforce functionalities.
- Act as a technical resource to resolve user inquiries and issues.
- Oversee system updates, patches, and new feature implementations with minimal disruption to operations.
Additionally, the administrator will coordinate integrations with third-party applications, ensuring seamless data synchronization and a comprehensive view of customer interactions.
Qualifications
Minimum Requirements:
- Bachelor's degree and a minimum of one year of relevant experience.
Preferred Qualifications:
- Proficiency in Salesforce CRM and/or similar platforms.
- Experience with integration tools (e.g., Boomi, Mulesoft).
- Familiarity with web development technologies (HTML, CSS, JavaScript).
- Understanding of data integration strategies and methodologies.
- Knowledge of the Software Development Life Cycle (SDLC) and application support processes.
- Strong communication skills, both written and verbal.
Additional Information
Applicants should provide a comprehensive work history. This position is eligible for hybrid remote work arrangements.
The University of New Mexico is committed to fostering a diverse workforce and is an Equal Opportunity Employer.
