Clinical Support Specialist

2 weeks ago


Jacksonville, Florida, United States Suncoast Skin Solutions Full time
Job Overview

The Clinical Administration Support role is essential in providing assistance to both the Administration and Provider Support teams as required.

Key Responsibilities

Clinical and Administrative Duties

  • Support front office and back office personnel
  • Prepare examination areas for patient consultations, ensuring cleanliness and availability of essential supplies
  • Assist healthcare professionals with basic medical tasks
  • Uphold patient confidentiality in compliance with HIPAA regulations

Professional Attributes

  • Exhibits initiative and accountability
  • Capable of performing repetitive tasks with sustained focus
  • Complies with ethical standards
  • Effective time management skills
  • Adapts to changes in the work environment
  • Participates in all team meetings and required training sessions

Communication Skills

  • Recognizes and respects cultural diversity
  • Adjusts communication style to suit individual understanding
  • Employs professional and courteous telephone manners
  • Utilizes medical terminology appropriately
  • Treats all patients and colleagues with compassion, empathy, and respect
  • Projects a professional demeanor and appearance
  • Maintains consistent attendance and punctuality
  • Follows timekeeping procedures diligently

Legal Compliance

  • Ensures confidentiality and accurate documentation
  • Follows appropriate protocols for releasing patient information
  • Operates within the limits of education, training, and personal capabilities
  • Conducts oneself in accordance with the organization's Employee Handbook
  • Stays informed about federal and state healthcare laws and regulations, including OSHA, HIPAA, and CLIA

Core Competencies

  • Efficiency and attention to detail
  • Punctuality and initiative
  • Team-oriented mindset
  • Integrity and honesty
  • Flexibility and calmness under pressure
  • Problem-solving and strategic thinking abilities
  • Strong analytical skills
  • Clear and effective communication and listening skills
  • Quick learning capability and intelligence
  • Commitment to follow through on responsibilities
  • Enthusiastic and positive attitude
  • Openness to feedback and constructive criticism
  • Strong work ethic

Physical Requirements

  • Ability to sit, stand, or walk for extended periods
  • Use of headsets
  • Occasional travel may be required
  • Multitasking capabilities
  • Repetitive motions involving head, neck, hands, wrists, and arms
  • Extensive reading, writing, and typing, with a typing speed of 45 words per minute or more
  • Ability to lift up to 25 pounds
  • Frequent use of office administrative tools, computers, and telecommunication devices

Qualifications and Educational Background:

A high school diploma or an Associate's degree or higher is required. Proficiency in computer applications, EMR systems, customer service, and excellent verbal communication skills are essential.



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