Clinical Support Specialist
2 weeks ago
The Clinical Administration Support role is essential in providing assistance to both the Administration and Provider Support teams as required.
Key Responsibilities
Clinical and Administrative Duties
- Support front office and back office personnel
- Prepare examination areas for patient consultations, ensuring cleanliness and availability of essential supplies
- Assist healthcare professionals with basic medical tasks
- Uphold patient confidentiality in compliance with HIPAA regulations
Professional Attributes
- Exhibits initiative and accountability
- Capable of performing repetitive tasks with sustained focus
- Complies with ethical standards
- Effective time management skills
- Adapts to changes in the work environment
- Participates in all team meetings and required training sessions
Communication Skills
- Recognizes and respects cultural diversity
- Adjusts communication style to suit individual understanding
- Employs professional and courteous telephone manners
- Utilizes medical terminology appropriately
- Treats all patients and colleagues with compassion, empathy, and respect
- Projects a professional demeanor and appearance
- Maintains consistent attendance and punctuality
- Follows timekeeping procedures diligently
Legal Compliance
- Ensures confidentiality and accurate documentation
- Follows appropriate protocols for releasing patient information
- Operates within the limits of education, training, and personal capabilities
- Conducts oneself in accordance with the organization's Employee Handbook
- Stays informed about federal and state healthcare laws and regulations, including OSHA, HIPAA, and CLIA
Core Competencies
- Efficiency and attention to detail
- Punctuality and initiative
- Team-oriented mindset
- Integrity and honesty
- Flexibility and calmness under pressure
- Problem-solving and strategic thinking abilities
- Strong analytical skills
- Clear and effective communication and listening skills
- Quick learning capability and intelligence
- Commitment to follow through on responsibilities
- Enthusiastic and positive attitude
- Openness to feedback and constructive criticism
- Strong work ethic
Physical Requirements
- Ability to sit, stand, or walk for extended periods
- Use of headsets
- Occasional travel may be required
- Multitasking capabilities
- Repetitive motions involving head, neck, hands, wrists, and arms
- Extensive reading, writing, and typing, with a typing speed of 45 words per minute or more
- Ability to lift up to 25 pounds
- Frequent use of office administrative tools, computers, and telecommunication devices
Qualifications and Educational Background:
A high school diploma or an Associate's degree or higher is required. Proficiency in computer applications, EMR systems, customer service, and excellent verbal communication skills are essential.
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