Ticket Resolution Expert

7 days ago


Port Dickinson, New York, United States DUIT Full time
About Our Team

Davis Unlimited Information Technologies, Inc. is an equal opportunity employer that values diversity and inclusion.

We seek highly skilled professionals to join our team as Ticket Resolution Experts.

Responsibilities:

  • Monitor and manage ticket queues to ensure efficient resolution
  • Collaborate with colleagues to achieve shared goals
  • Develop and maintain expertise in ITSM tools such as Remedy, Service Now, and Service Manager

What We Offer:

  • Competitive salary: $65,000 - $85,000 per year
  • Comprehensive health, dental, and vision benefits
  • Professional development opportunities
  • A supportive work environment

Requirements:

  • 5+ years of experience in customer service, help desk, or network operations center environment
  • Strong time management, communication, and adaptability skills
  • ITIL v3 Foundations certification preferred


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