IT Operations Analyst
1 day ago
Overview:
- Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
- Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
- Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.
- Identify root causes and implement targeted and controlled remediation plans.
- Administer business applications in co-ordination with appropriate stakeholders.
- Review, participate and implement procedures.
- Research industry standards, best practices and new innovations in technology and make recommendations.
- Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
- Act as the lead for other support analysts on the team.
Required:
- 7+ years' experience
- 2-3 years' recent hands-on experience with Windows/Linux.
- 5+ years recent hands-on on ServiceNow, & JIRA ticketing system.
- 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)
- Must be available to work after hours as needed to support system changes.
- Able to lift heavy workstations and monitors.
- Must be available to do OT (Over-time) when required.
- Must be available to work overnight on the third shift.
- Ability to perform remote troubleshooting and provide clear instructions.
- Customer-oriented attitude.
- Fast-paced, high-pressure environment.
- Highly motivated, energetic with great communication skills
Desired:
- LINUX Scripting and Java experience.
Education:
- Bachelor's degree or Technical Certificate required or work experience equivalent to bachelor’s degree
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