French Speaking Customer Service Expert
7 hours ago
Global Channel Management is seeking a highly motivated and customer-focused French Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients through phone, email, and chat channels.
Key Responsibilities
• Answer incoming calls and process orders accurately and efficiently
• Resolve customer complaints and troubleshoot issues to determine the best path for resolution
• Document customer interactions and track call types for quality assurance and performance metrics
• Collaborate with internal teams to ensure seamless order processing and timely issue resolution
Requirements
• 1+ year of experience in customer-facing roles, preferably in a call center or customer service environment
• Strong verbal and written communication skills, including excellent telephone etiquette and conflict resolution abilities
• Ability to maintain composure when dealing with difficult customer situations and prioritize tasks efficiently
• Proficiency in MS Office, including Word and Excel, as well as SAP software
• Previous experience in the optical industry is an asset
What We Offer
• Competitive salary: $45,000 - $60,000 per annum (estimated)
• Opportunity to work with a dynamic team in a fast-paced environment
• Comprehensive training program to develop your skills and knowledge
• Recognition and rewards for outstanding performance
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