IT CSS Tech II
4 weeks ago
Position type: Full-Time-Direct
Duration: Permanent
Location: Binghamton New York 13904
Summary
Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
Essential Duties and Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performs client setup at desktop level installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
- Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
- Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
- Supports remote computing and telecommuting clients
- Documents issue resolution using the service desk ticketing system.
- Works with vendors to request service regarding software and hardware failures under maintenance.
- Evaluate software and hardware for functionality and ease of use for integration into our environment.
- Liaises with other departments, partners and vendors.
- Exercises responsibility for the integrity, security, and maintenance of the systems.
- Provides cross training to other staff members.
- Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
- Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
- Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
- Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
- Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.
Skills/Experience:
- Extensive experience with hardware/software platforms to include MS Windows 7 and 10
- Extensive experience in Microsoft Suite Office 2013/2016
- Must have extensive experience with Microsoft Active Directory and user management
- Good diagnostic and troubleshooting skills
- A+ certification
- Excellent customer service skills.
- Knowledge of Microsoft Lync/Skype for Business.
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
- Ability to create, document, and follow processes and procedures.
- Able to understand the core of the clients issues and solve them expeditiously.
- Able to identify trends in helpdesk calls to identify core problems and client trends.
Education and/or Experience
Preferred bachelor’s degree in information technology or related field.
3 5+ years of related experience required.
Excellent written and verbal communication skills are required.
Must be capable of explaining and instructing technical data in non-technical terms.
- Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Himanshi Chaudhary
213-401-2630
himanshi.chaudhary@innovasolutions.com
PAY RANGE AND BENEFITS:
Salary Range*: $81,200.00 to $89,800.00
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- Named One of America’s Best Employers for New Grads by Forbes (2024)
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
“If you do not wish to receive further communications like this, please send an e-mail to optout@innovasolutions.com to unsubscribe, providing your name. Please note that it may take up to 5 business days to process your request.”
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