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Website Technical Support Specialist

1 month ago

Phoenix, Arizona, United States eMerchantClub Full time
Job Overview

eMerchantClub is seeking a skilled Website Technical Support Specialist to provide exceptional customer service and technical support to our website users. As a key member of our team, you will be responsible for resolving technical issues, retaining customers, and ensuring their satisfaction.

Key Responsibilities:

  • Responding to technical and customer support inquiries via email, phone, or chat
  • Assisting customers with website training, including login issues, payment processing, and product inquiries
  • Ensuring customer satisfaction through timely issue resolution and excellent customer service
  • Proactively engaging with customers who show signs of disengagement or dissatisfaction
  • Staying up-to-date with website features and functionalities to provide relevant information to customers
  • Documenting and reporting customer feedback, suggestions, and issues to relevant teams

Qualifications:

  • At least 2 years of experience in technical support, customer service, retention, or sales
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Good understanding of website functionalities, including user account management, payment processing, and product listings
  • Familiarity with customer relationship management tools and ticketing systems
  • Experience with e-commerce platforms like Shopify or WooCommerce is a plus

eMerchantClub is a leading provider of innovative websites, and we're excited to find the right candidate to join our team. If you're passionate about delivering exceptional customer service and have a keen eye for detail, we'd love to hear from you.