Technical Account Manager

2 weeks ago


Novi, Michigan, United States NGK Detroit Full time
Job Overview

NGK Detroit is in search of a dedicated Key Account Manager to enhance our sales operations. The ideal candidate will possess a Bachelor's degree in Engineering, with a Master's degree being highly desirable, along with substantial experience in application engineering or account management within the engineering sector.

Key Responsibilities
  1. Client Engagement: Lead all interactions with clients, taking full ownership of the business account and ensuring effective communication.
  2. Commercial Success: Drive the financial performance of the account by achieving sales and profit objectives aligned with market demands.
  3. Networking: Cultivate and maintain robust communication channels with customers and supply chain partners.
  4. Meetings and Reporting: Conduct regular meetings with clients, documenting outcomes and necessary actions in our internal database.
  5. Technical Expertise: Provide technical insights, recommend enhancements, and negotiate product specifications with clients.
  6. Collaboration: Work closely with internal teams to relay customer requirements and develop optimal solutions.
  7. Contract Management: Oversee contract negotiations, proposals, and pricing strategies with the support of relevant teams.
  8. Project Initiation: Initiate product development processes in coordination with internal guidelines.
  9. Budget Management: Prepare and manage customer budget files, ensuring accuracy and alignment with company standards.
  10. Market Research: Monitor industry trends and competitor activities to inform strategic decisions.
  11. Quality Assurance: Address quality issues and lead diagnostics related to product specifications.
  12. Customer Presentations: Prepare and deliver presentations to clients covering all aspects of the business account.
  13. Compliance: Ensure adherence to company policies and objectives.
Qualifications

Education: Bachelor's degree in Engineering or a related field; Master's degree preferred.
Experience: 5 to 7 years in application engineering or a similar role.
Skills: Strong analytical, negotiation, and communication skills; proficient in technology applications.

Work Environment: Office-based with potential travel requirements.



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