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Technical Support Engineer

2 months ago

Novi, Michigan, United States Hexagon Manufacturing Intelligence Full time
About Hexagon
Hexagon is a global leader in sensor, software, and autonomous solutions.

We are dedicated to leveraging data to enhance efficiency, productivity, and quality across various sectors including industrial, manufacturing, infrastructure, safety, and mobility applications.

Our innovative technologies are transforming urban and production ecosystems to become more interconnected and autonomous, ensuring a scalable and sustainable future.

Hexagon's Manufacturing Intelligence division offers solutions that harness data from design and engineering, production, and metrology to optimize manufacturing processes.

Position Overview
Hexagon's Manufacturing Intelligence division is in search of a Technical Support Engineer.
At Hexagon, we are committed to assisting industrial manufacturers in developing cutting-edge technologies and life-changing products.

Our strength lies in our extensive global presence and vast portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Key Responsibilities:
As a Technical Support Engineer, you will be tasked with:
  • Installing and maintaining a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories.
  • Conducting service calls at customer locations to troubleshoot and resolve issues related to company products.
  • Providing technical assistance to fellow service representatives and customers.
  • Ensuring timely preparation and completion of service and expense reports related to your responsibilities.
  • Delivering exceptional customer satisfaction while representing Hexagon professionally.
  • Performing assembly, disassembly, leveling, diagnosis, and repair of mechanical systems.
  • Troubleshooting and repairing control systems.
Qualifications:
To be successful in this role, candidates should possess:
  • An Associate's Degree or an equivalent combination of technical coursework and experience.
  • The ability to lift up to 75 lbs.
  • Experience in mechanical, electrical, computer, and software systems.
  • Strong customer service skills.
  • A willingness to travel extensively.

At Hexagon Manufacturing Intelligence, our vibrant energy and engagement are reflected in our dedication to our work, passion for our mission, and the speed at which we accomplish our goals.

Here, you will find opportunities to advance your career, develop professionally, and explore a wide range of possibilities within a large, diversified company that values innovation and integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is rooted in our people. Our culture promotes independent thinking and teamwork.

We offer a competitive benefits package that is unparalleled, including:

  • Exceptional Medical, Dental, and Vision insurance
  • Health Savings Accounts with employer contributions (HSA)
  • Flexible Spending Accounts (FSA)
  • 401k Plan with generous employer matching
  • Generous Paid Time Off (PTO)
  • Employee Assistance Program
  • Tuition Reimbursement

Hexagon Manufacturing Intelligence, Inc. is an Equal Opportunity Employer M/F/Vet/Disability and an E-Verify Participant.