Ecommerce Operations Specialist

19 hours ago

Agoura Hills, California, United States Green Gorilla Full time
Job Overview

As a key member of our e-commerce team, you will play a pivotal role in driving growth and success of our online sales channels. You will collaborate closely with cross-functional teams to execute e-commerce initiatives, optimize our digital storefront, and enhance the customer experience.

Responsibilities:

  • Manage product listings, including uploading new products, updating descriptions, and optimizing content for search engines.
  • Monitor inventory levels and coordinate with the fulfillment team to ensure timely replenishment.
  • Assist in the development and execution of promotional & social media campaigns and sales strategies.
  • Analyze sales data and provide insights to optimize pricing, assortment, and merchandising strategies.
  • Address customer service inquiries and order-related issues.
  • Assist in managing third-party retailers.
  • Conduct regular quality assurance checks to ensure the accuracy and functionality of the online store.
  • Stay updated on industry trends and best practices to recommend improvements and enhancements to the e-commerce platform.
  • Among other store-related tasks

Requirements:

  • Bachelor's degree in business, marketing, or related field.
  • 2+ years of experience in e-commerce operations or related roles.
  • Proficiency in WooCommerce or similar e-commerce platforms.
  • Strong analytical skills with the ability to interpret data and make actionable recommendations.
  • Excellent organizational and time management abilities with a keen attention to detail.
  • Effective communication skills, both written and verbal.
  • Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities.
  • Holistic living or natural wellness knowledge

Preferred Qualifications:

  • Experience with other e-commerce platforms such as Shopify or Magento.
  • Familiarity with HTML, CSS, and other web development languages.
  • Prior experience in e-commerce, digital marketing, or social media management.

At Green Gorilla, we're passionate about enhancing healthy lifestyles through our all-natural, ethically crafted products. Our USDA-certified range embodies our commitment to sustainability, innovation, and inspiring wellness in every aspect of life. We value our team and offer full-time employees a benefits package, including a 401k, paid time off, and exclusive employee discounts.

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