Urology Patient Communication Specialist

1 week ago


Agoura Hills, California, United States University of California Full time
Join Our Team as a Urology Patient Communication Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Urology Patient Communication Specialist. As a key member of our team, you will be responsible for providing exceptional patient services over the telephone for assigned practices or service areas.

You will serve as the initial point of contact guiding callers to the appropriate clinic/service, utilizing our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently.

Key Responsibilities:

  • Provide high-level patient services over the telephone
  • Guide callers to the appropriate clinic/service
  • Utilize Electronic Medical Records system to communicate patient care and schedule appointments
  • Maintain a high level of customer service, sense of urgency, reliability, data entry, active listening, and proper phone etiquette
  • Float and be required to multi-task varying assignments, depending on departmental needs

About UCLA Health

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are Los Angeles' trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment.

Qualifications

  • Flexibility in working various hours and assignments based on operational needs
  • Readily accepts work assignments and changes within UCLA Health in a positive manner
  • Outstanding communication, interpersonal, multi-tasking, and analytical skills
  • The ability to work well with minimal supervision in a high-volume environment
  • Skill in working with diverse populations (patient, staff, physicians)
  • Proven ability to remain composed and professional under difficult situations with a strong team approach
  • PC proficiency with various Windows applications
  • Knowledge of phone systems and technology
  • Skill in recognizing and responding to emergency/high-priority situations

Salary Range: $29.53-$46.37 Hourly



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