Field Services Coordinator

4 weeks ago


Tampa, Florida, United States DAS Health Full time
Job Overview

DAS Health is seeking a skilled Field Services Dispatcher to join our team. As a key member of our Field Services team, you will be responsible for coordinating and dispatching technicians to customer sites for various on-site IT support needs.

Key Responsibilities
  • Schedule and dispatch field technicians to optimize resource usage and ensure timely communication with customers and stakeholders.
  • Manage third-party resources and coordinate with field technicians to ensure they have the necessary resources to complete their assignments.
  • Provide clear instructions and maintain regular communication with technicians throughout the day.
  • Monitor technician schedules and track their whereabouts to ensure efficient operations.
  • Communicate with customers regarding technician arrival times, service updates, and any potential changes.
  • Assist with escalated issues by coordinating with technicians and management to resolve customer problems in a timely manner.
  • Analyze service data to identify areas for improvement and optimize dispatch processes.
  • Provide support to Field Services management with administrative tasks, such as reporting, invoicing, and data analysis.
Requirements
  • A high school diploma or equivalent is required.
  • Associate's degree or equivalent education and/or relevant work experience is preferred.
  • Minimum of 1-2 years of experience in a service desk manager or technical support role is required.
  • Certifications in IT service management, such as ITIL or CompTIA Service+, are preferred.
  • Strong interpersonal skills, including telephony skills, communication skills, active listening, and customer care.
  • Attention to detail and strong organizational skills.
  • Ability to multitask and adapt to changes quickly.
  • Technical awareness and ability to match resources to technical issues.
  • Service awareness of all organization's key services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-paced environment.
About DAS Health

DAS Health is a leading provider of Health IT and management solutions, empowering our clients to deliver more patient-centric care, protect their earnings, and increase profitability.

We offer a competitive compensation package, flexible time off, continued education reimbursements, company-paid health benefits, 401k with employer match, mental health services, and parental leave.



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