ServiceNow Technical Lead
2 weeks ago
As a ServiceNow Technical Lead, you will provide strong technical leadership in one or more services in scope for this engagement. You will collaborate with the ServiceNow Product Owners and Process Owners on demand management, prioritization, enhancements, and operational support for listed services. Additionally, you will understand the Common Service Data Model (CSDM), CMDB architecture, its integrations with other sources, ServiceNow Discovery, Service Mapping designed by Customer, and the importance of various CI attributes, data relationships, asset, and CI tables and their dependencies.
Key Deliverables:
Develop and improve data quality dashboards or ServiceNow CMDB health check reports (CMDB Health Dashboard)
Report holistic high-level CMDB health metrics for Lilly Management (% accuracy across IDS, action completion reports)
Provide training, consulting, and guidance to Technical Analysts and local configuration managers (LCM) across Information and Digital Solutions (IDS) for data accuracy and quality
Support the development of guidelines and execution of data clean-up or refresh
Escalate to Client when there is no response or actions from LCMs/IDS partners by the specified deadline
Support the establishment of timelines and deadlines for IDS partners to address gaps and inconsistencies
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