Medical Services Coordinator
2 weeks ago
Join Our Team at Scripps Health
At Scripps Health, we take pride in being recognized as one of the nation's Top 100 Places to Work. Here, you will find a supportive environment filled with individuals dedicated to making a positive impact on the lives of our patients and colleagues.
Position Overview
We are seeking a Patient Service Representative to join our dynamic team in the Head/Neck Surgery department. The ideal candidate will excel in a fast-paced setting with high call and patient volumes, while demonstrating a commitment to outstanding customer service.
Key Responsibilities
- Engage with patients and healthcare providers to collect essential information for accurate registration.
- Manage appointment scheduling, medical record assignments, and payment collections.
- Address customer inquiries related to billing and payments.
- Oversee the check-in and check-out processes, ensuring verification of identification and insurance details.
- Facilitate the completion of necessary forms and documentation during patient visits.
- Schedule and confirm appointments, both in-person and via phone, while entering insurance information accurately.
- Initiate and validate referrals and authorizations as needed.
- Adopt a proactive approach to customer service by actively listening to patients and resolving concerns effectively.
This is a full-time position with a day shift schedule, offering a comprehensive benefits package. Join us in creating a positive experience for our patients at Scripps Health.
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