Call Center Operations Manager
3 weeks ago
We are seeking a highly results-driven Call Center Supervisor to lead our call center team at Serenity Healthcare, LLC. As a leader, you will be responsible for driving customer satisfaction, ensuring seamless operations, and achieving business objectives.
About Serenity Healthcare, LLC:
Serenity Healthcare, LLC is a leading healthcare technology company dedicated to providing innovative solutions for individuals facing health challenges.
Key Responsibilities:
- Leverage data-driven insights to identify areas for improvement and drive process optimization.
- Develop and implement customer-centric strategies to enhance customer satisfaction and loyalty.
- Lead cross-functional teams to achieve business objectives and improve operational efficiency.
- Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.
What We Offer:
- A competitive salary of $55,000 - $65,000 per year, based on experience.
- Medical, Dental, Vision Insurance, and 401K retirement plan.
- No cold calling or sales involved.
- Generous PTO plus 10 major holidays off.
- Clear paths for growth and advancement.
Requirements:
- At least 1 year of experience as a customer service supervisor (REQUIRED).
- Background in call center environment.
- Proficient in identifying and measuring core competencies and performance metrics.
- PASSION FOR SUPPORTING INDIVIDUALS FACING HEALTH CHALLENGES.
- Ability to make sound decisions amidst competing priorities.
- Exceptionally organized with acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
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