Call Center Operations Manager

3 weeks ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time
Results-Driven Call Center Supervisor

We are seeking a highly results-driven Call Center Supervisor to lead our call center team at Serenity Healthcare, LLC. As a leader, you will be responsible for driving customer satisfaction, ensuring seamless operations, and achieving business objectives.

About Serenity Healthcare, LLC:

Serenity Healthcare, LLC is a leading healthcare technology company dedicated to providing innovative solutions for individuals facing health challenges.

Key Responsibilities:

  • Leverage data-driven insights to identify areas for improvement and drive process optimization.
  • Develop and implement customer-centric strategies to enhance customer satisfaction and loyalty.
  • Lead cross-functional teams to achieve business objectives and improve operational efficiency.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge.

What We Offer:

  • A competitive salary of $55,000 - $65,000 per year, based on experience.
  • Medical, Dental, Vision Insurance, and 401K retirement plan.
  • No cold calling or sales involved.
  • Generous PTO plus 10 major holidays off.
  • Clear paths for growth and advancement.

Requirements:

  • At least 1 year of experience as a customer service supervisor (REQUIRED).
  • Background in call center environment.
  • Proficient in identifying and measuring core competencies and performance metrics.
  • PASSION FOR SUPPORTING INDIVIDUALS FACING HEALTH CHALLENGES.
  • Ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.

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