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Customer Relations Specialist

2 months ago

Mount Pleasant, Michigan, United States Urban Nirvana Spas & Salons Full time
Position Overview

Join our exceptional front desk team as a Client Experience Associate, where you will be the first point of contact for every visitor, fostering a welcoming and friendly atmosphere for both clients and staff.

Key Responsibilities:

As a Client Experience Associate at Urban Nirvana Spas & Salons, your role will encompass a variety of tasks, including administrative duties such as scheduling appointments and processing transactions, as well as operational responsibilities like assisting customers with retail inquiries. Your responsibilities will include, but are not limited to:

  • Welcoming every individual who enters the premises and providing assistance as needed.
  • Managing phone communications throughout the day, including answering and returning calls.
  • Coordinating the appointment schedule to facilitate client check-ins and check-outs, while addressing any issues that may arise.
  • Acquiring in-depth knowledge of our retail offerings to effectively assist clients in finding their desired products.
  • Ensuring the spa and salon environment remains clean and inviting throughout the day.

Ideal Candidate Profile:

  • Previous experience in a customer service or retail environment.
  • Strong team player with excellent communication skills.
  • Professional demeanor when interacting with clients, whether in person, over the phone, or through written communication.
  • Personable and enjoys engaging with others.
  • Enthusiastic about learning new products and sharing knowledge with clients to promote sales.

Employee Benefits:

  • Opportunities for career advancement
  • Discounts on retail products
  • Perks and discounts on services
  • Paid time off
  • Flexible work schedules
  • Comprehensive benefits for full-time employees, including Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K eligibility for those working 30+ hours per week.