Customer Relationship Manager

2 weeks ago


Mount Pleasant, Michigan, United States Intervala, LLC Full time
Job Summary

Serve as the primary point of contact for key customers, fostering strong relationships and driving business growth. Manage customer interactions, coordinate support activities, and develop strategies to meet customer needs.

Key Responsibilities
  • Provide timely and accurate information to customers regarding their inquiries, expediting, schedules, pricing, availability, order processing, and credit processing.
  • Proactively alert customers to any issues and propose solutions where possible.
  • Track customer complaints/returns and ensure timely and proper corrective action is taken.
  • Develop and maintain sales, bookings, and backlog information for assigned customers.
  • Analyze margins monthly and provide feedback to materials and operations to increase margins.
  • Maintain and communicate performance metrics both internally and to assigned customers.
  • Receive and review customer requirements, generate sales orders, and distribute requirements to all departments as needed.
  • Oversee all incoming and outgoing correspondence with customers.
  • Provide day-to-day leadership, coordination, and direction for the management of contracts with customers.
  • Capture follow-on business with assigned, existing customers.
Requirements
  • Bachelor's degree in a related field.
  • Minimum 5 years of progressive relevant job experience.
  • Project management experience, including planning, budgeting, and allocation of resources.
  • Previous experience in managing customer relationships.


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