Client Relations Specialist

2 months ago


Mount Pleasant, Michigan, United States Nautilus Home Management Llc Full time
Job Overview

Nautilus Home Management LLC is seeking a dedicated Client Relations Specialist to enhance our commitment to outstanding service. This role is pivotal in ensuring our clients experience seamless management of their properties, allowing them to enjoy their homes without the associated stress.

Key Responsibilities:

  • Contractual Compliance: Oversee that all service agreements are fulfilled, including regular property evaluations and maintenance scheduling in collaboration with our team and subcontractors.
  • Client Liaison: Act as the primary point of contact for clients, ensuring they are consistently informed about their property status.
  • Account Management: Manage the entire lifecycle of client accounts, from onboarding to project completion, ensuring satisfaction at every stage.
  • Maintenance Planning: Develop and communicate tailored home maintenance strategies for each client, anticipating future needs and addressing unexpected issues promptly.
  • Field and Office Work: Balance responsibilities between office tasks and on-site property management, with all travel being local.

Qualifications:

  • Minimum of 2 years in the construction or home inspection sector.
  • Exceptional communication and interpersonal skills.
  • Strong organizational abilities and a proactive work ethic.
  • Proficient in Google Suite; familiarity with Salesforce is advantageous.
  • Bachelor's degree or equivalent experience.

Compensation and Benefits:

  • Stable employment with a competitive salary.
  • Comprehensive medical insurance.
  • Generous paid time off and holiday pay.
  • Life insurance coverage.
  • Home maintenance benefits.

Nautilus Home Management LLC prides itself on delivering personalized service with a family-oriented approach, ensuring our clients can fully enjoy their homes.



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