Human Resources Director

3 weeks ago

Tucson, Arizona, United States HEI Hotels and Resorts Full time
Job Summary

The Director of Human Resources and Operations will be responsible for the efficient administration and management of the Human Resources function, including recruiting, training, wage and benefit administration, compliance with statutory requirements, and the execution of associate relations activities. This role will provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.

Key Responsibilities
  • Provide assistance, guidance, and counseling to the General Manager, management staff, and associates to maximize the quality and professionalism of the hotel staff.
  • Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration, and monitoring of all training programs.
  • Direct and instruct the management staff in effective recruiting and interviewing techniques to ensure the hiring and retention of qualified and efficient associates.
  • Conduct interviews for all management positions and ensure all other pre-selection activities are completed, including drug testing, reference checks, background checks, etc.
  • Ensure compliance with all Company policies and procedures and Federal, State, and Local laws and regulations which pertain to Human Resources.
  • Direct and administer associates relations programs and activities, such as associate recognition and service award ceremonies, social functions, and general hotel meetings, to maintain a positive associate relations climate.
  • Monitor the associate performance appraisal programs and analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable.
  • Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals, and/or computer systems.

Requirements
  • 3+ Years of Human Resources Experience.
  • Bachelor's Degree preferred.
  • Hotel experience preferred.
  • Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.
  • Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of Federal, State, and Local laws and regulations pertaining to Human Resources matters.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
  • Able to set priorities, plan, organize, and delegate.
  • Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
  • Ability to prepare correspondence and meet deadlines.
  • Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.
  • Ability to observe associates in the work place, analyze operations, and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence, and morale.
  • Ability to work effectively under time constraints and deadlines.
  • Ability to stand, walk, and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits
  • HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.
  • For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
  • Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off.
  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans.
  • Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
  • Specific details and eligibility of these programs vary by location and employment status.

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